It is difficult for retailers to keep up with changes in shopping habits so Ogloba offer omni-channel solutions that allow a consistent customer experience across all touch points.
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Retail is undergoing a revolution, as merchants try to meet the demands of today’s expert consumers and the challenge from online commerce. Ogloba provides the innovative ROPO solution to improve customer service and increase the professionality of sales advisors, and enhance the in-store shopping experience.
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The front-end user interface (UI) of the ROPO platform has been designed to be as simple and intuitive as possible, so customers can access all the information and features they need to research and purchase products with minimal assistance.
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In order to make the creation and management of digital content straightforward for the different departments within a retail organization, the back-end user interface (UI) of Ogloba’s ROPO platform has been designed to be simple and intuitive.
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Ogloba’s innovative ROPO solution can be integrated into a retailer’s existing IT systems, and is scalable to suit any size organization. It is available as kiosks or portable tablet devices, and can be used by both customers and sales staff to support the buying process.
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Showrooming is a practice where shoppers view or test products in-store, and then buy online at a lower price. Ogloba’s ROPO solution combats this by offering the advantages of online shopping while enhancing the benefits of shopping in-store.
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Not all customers who research products online also purchase them online. Ogloba’s ROPO system allows the research and buying stages of the acquisition process to be carried out in one place – the retailer’s store – increasing the chances of the customer making a purchase in that store.
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