Ogloba’s vision is to design, implement and manage a range of innovative customer engagement and transactional solutions for merchants and businesses, helping them adapt to the changes in our digital era. Our aim is to help our clients create and maintain meaningful relationships with their customers by offering secure, flexible and scalable in-store, e-commerce and m-commerce platforms for gifting and loyalty programs, top-ups, money transfers and public transport payment.
As shopping habits change with the rise of mobile technology, retailers must adapt to ensure they stay relevant. The mobile revolution is a trend that is here to stay, and Ogloba can offer a range of solutions that make sure our clients stay ahead.
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Gifting is important for retailers in terms of generating revenue, but Ogloba's solutions make gifting an opportunity for retailers to build emotional connections and establish meaningful personal relationships with customers, and encourage loyalty.
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Businesses rely on brand awareness to grow, and this is increased through gifting. With Ogloba's integrated mobile gifting and social media solutions, this positive buzz can reach a large number of people quickly, through the online networks of gifters and giftees.
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Many bricks-and-mortar stores have been struggling of late. Ogloba's innovative solutions increase customer engagement and encourage loyalty, allowing retailers to fight back through the adoption of digital technologies, keeping them relevant and attractive to today's consumers.
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Times change, and retailers must adapt. Paper vouchers have limited appeal for many consumers, and will soon be irrelevant. Ogloba's physical gift and loyalty card solutions provides retailers with a modern, cost-effective and secure platform, while giving their customers the choice and flexibility they expect.
DetailsThe Carrefour Indonesia program is by far the largest gift card program in Indonesia, a country of more than 250 million people with fast-growing buying power. In 2010, Carrefour decided to renew its range of cards for sale to individuals and corporate clients. They decided that the technology already in use was not adapted to the millions of cards issued every month. We were looking for a technology that supports our aspirations for innovation and modernity, while expressing quality as part of Carrefour’s identity. We were looking to create a cheerful, dynamic range of products suitable for every life occasion, and adapted to our new merchandising strategy. I want to thank Ogloba for delivering an impressive final result. Ogloba is a very professional organization with a team of skilled engineers that took the extra step to ensure that our project was finished to our complete satisfaction; in addition, Ogloba manages the platform on daily basis as the volume continues to increase exponentially. I cannot recommend them more highly.
Since 2010, Western Union has engaged Ogloba to develop and maintain a fast track money transfer solution. The software facilitates money transfer transactions for pre-registered customers, and for non-registered customers who can become registered immediately and stage a transaction in lane. The solution allows for the collection of required ID information and communicates with multiple legacy systems at Western Union. It includes middleware which contains compliance and extended "know your customer" (KYC) information and has template push capacity. Like other Ogloba applications, the software is not tailored to specific hardware but can be adapted to run on various common platforms.
Western Union had a grand experience working with the Ogloba's skilled and friendly staff. Ogloba's customer service orientated team showed tenacity and courtesy whenever a problem arose, and tackled issues with timely gusto. Communication was always excellent and at every stage. Although very complex, our project has turned out as expected.
AXIOM TELECOM (Dubai, UAE) We are the main strategic partner of DU telecom in the UAE, and Mobily in Saudi Arabia. We operate around 900 of our own retail outlets, as well as through about 15,000 independent merchants and retailers in the Middle East. In 2011, we started migration of our eVoucher distribution (EVD) activity from a legacy solution to the Ogloba EVD solution. Within 3 months we were operational and started rolling out to more and more merchant point of sale (POS) locations. In our choice of Ogloba, we focused on their extensive know-how of POS network management, as well as their long experience of integrating solutions with retailer's cash-register systems. Ogloba provided us with a fantastic platform capable of handling the high volume transaction processing we needed. Merchant management and payment collections play a key role in building a competitive EVD business. Ogloba's BackOffice allows us to manage every aspect of our EVD business directly. In every aspect, from inventory management, merchant accounts, salesforce control, invoicing, and payments, to reporting, controlling, and security, this platform is superior to any solution we evaluated, or used in the past.
Key to this success is Ogloba's commitment to first class support and communication - we are delighted to have them as our partners.
CARREFOUR MAF is the regional operation for Carrefour – the world’s second biggest retailer after Walmart. It currently operates hypermarkets, supermarkets and convenience stores in 19 countries in the Middle East, North Africa and Central Asia. Recently, CARREFOUR MAF also started operations in Russia. Since 2010, we have used Ogloba for our cross-border closed loop giftcard and eVoucher programs.
With Ogloba, we have a comprehensive solution that enables us to issue and redeem our own local gift cards in each of the 19 countries in which we currently operate. We customize giftcards for local needs and utilize the central Ogloba solution for swift inventory management, B2B orders, and reports. We are able to have the right giftcard at the right time, in the right quantity in the right store. Cards are activated during the sales process at the checkout and we have online reports to show us activation and redemption performance.
Besides our giftcard solution, we also use Ogloba for our eVoucher sales. The Carrefour operations in each country purchase prepaid products from the local mobile operators and other prepaid vendors, and load these into our central eWarehouse here in Dubai. When an end-user in Egypt wants to buy a mobile eVoucher, it is delivered in real time to the particular cash-register and printed within seconds. To increase sales, we hang dummy cards with a barcode at the checkout lane which encourages impulse purchases. No local inventory, no scratch cards, no reconciliation issues, no fraud. Using Ogloba was a strategic decision to drive long-term growth on a single, central platform. The Ogloba team demonstrated expertise and have an excellent track record, and their technical support is highly praised.
We fully recommend their solution and support to anyone who needs a reliable, high volume processing platform for giftcards and eVouchers.
Ogloba provides GSM mobile operators, large retail organizations, and distributors with a complete financial and logistics platform which enables them to operate and manage their gift cards, cell phone top-ups and money transfer operations.
We provide, and process for you, a closed loop branded gift card solution. Our expertise includes both new platform set-ups and conversions. Our platform aims to replace old-fashioned paper gift vouchers with electronic or mobile gift cards. It includes the issuing of both B2C and B2B cards, as well as the acquiring of the online transactions coming from the integrated cash registers – a kind of small ERP SAP-like system dedicated to your closed loop gift card program. The platform is as easy to use for you, as it is for all participants in your organization, from CFO to marketing intern. You can easily and effectively manage your gift card program from a single dashboard, as well as design cards, manage your inventory and orders, and B2B invoices and payments. You can also produce reports and analyze the system’s data.
We provide, and process for you, a prepaid top-up platform that includes a web-based back office tool to manage your chain stores or your dealers and resellers accounts, and set multiple discount rates for the products in a defined catalog. The system allows you to automate the risk assessment in real time, as well as invoice, manage the accounts receivables and match the payments. All of this can be done through a network of asymmetric and unlimited merchant layers. A webservice API makes integration with cash registers simple, and we deliver a webPOS, as well as software for the EFTPOS. The sales location sells electronic top-ups for predefined denominations or on-demand airtime either by printing the ticket on a POS device, or delivering the PIN directly to the subscriber via SMS.
Volume Driven
The Ogloba platform is designed to make maximum use of both vertical and horizontal scaling. One platform handles many millions of top-ups per week, with an unbeatable 150 ms online-transaction time, and processes a daily reconciliation of every POS with the central server. Large retail chains, as well as prepaid e-distributors, are using Ogloba eW, including the largest top-up operation in the Middle East.
Cash Collection
The cash collection and credit assignment system allows network management of prepaid cash deposits and credit terms for selling PIN codes, top-up credits or scratch cards. This is particularly effective in markets where wholesalers do not wish to grant credit risk, or want to limit their credit risk to a pre-determined amount. It is a fully integrated solution using all the platform’s functionalities, including managing different commission levels for merchants. Merchants receive their commissions immediately as a rebate on the purchased amount.
Are you ready to take advantage of the 21st century mobile market? Most people now use their smartphone to access the internet and use apps, which means retailers can no longer just rely on their website – they must take advantage of the growing smartphone market to profit from this changing behavior. Our solutions allow you to create your own mobile transactions ecosystem. Ogloba provides the ability to instantaneously and easily send gifts to friends and family via Facebook, to their mobile phone, or by email. You will no longer hear from your sister, “Thanks for the gift card, but my birthday was yesterday”.
Social Networks
Your bricks-and-mortar operation needs a profitable presence within social networks such as Facebook and RenRen. By sending cards to Facebook walls, your customers create constant awareness of, and generate a word-of-mouth buzz around, your products, brands or campaigns. Such social media marketing is much more than another superficial showcase for technology. Social networks and smartphones are now at the very core of people’s social lives, and our solution is a fantastic opportunity for you to promote your brand on the platforms people use to share and celebrate the happy events in their lives. This innovation is undoubtedly a game changer in the gift card market.
An intelligent store is about outstanding customer experience based on enterprise agility and innovation power. Ogloba is the partner that gives you the freedom and flexibility you need to create Digital Miracles. By “Digital Miracles”, we mean those outstanding customer experiences that differentiate you from your competitors. You have to be remarkable, and you must create the space for marketing greatness. Today, that means more than just dressing up your content in a fancy outfit. You need to be compelling and relevant, and that means more than just personalizing your web content. It means having the power to start a conversation, and keep that conversation relevant across every consumer experience. All this does not come in a ready-made package which is why we believe that innovative, flexible and open technologies are a crucial foundation for agile eBusiness and marketing.
Ogloba has developed a platform that greatly facilitates money transfer transactions for pre-registered customers, and for non-registered customers who can ultimately register and stage a money transfer transaction in lane. The software allows the collection of required ID information and communicates with the central application hosted by the largest money transfer companies, such as Western Union. This application includes compliance and extended customer information, and has template push capacity.
Ogloba has interfaced the Octopus, the payment platform used by the Hong Kong and Dubai roads and transport authorities, regulators of transportation and operators of public transport ticketing. The solution interacts with NFC contactless ePurse cards. It also includes white lists, black lists, activation and reload of periodical and multi-zone transportation and congestion passes, as well as offering an offline micro-payment function.
