A Universal Platform
The Ogloba systems cater for both PIN-based and PIN-less airtime distribution from the same platform. Depending on the distribution network selected, a product can be channeled with or without a PIN, online or offline. The options arise from the online and offline capability of the PIN-based and PIN-less delivery, as below:
- EVD (Electronic Voucher Distribution)
- Online PIN based
- Offline PIN Based
- DTU (Direct Top Up)
- Online and PIN-less
EVD – Quick and Easy PIN-based
EVD is the most strongly recommended implementation in a country moving from scratch cards to electronic. This is because adoption into market is the easiest, for the following reasons:
- A PIN is delivered to an end-user, in a similar way to Scratch Cards
- A receipt is provided for audit purposes and claim management
- PINs can be stored in the device in a similar way to a physical inventory
- Use of POS devices is commonplace for other purchases, and is a familiar interface
The Ogloba host delivers an activation code to the POS terminal. The code is sent in encrypted format and decrypted by the terminal. The terminal prints the e-Voucher with the activation code (PIN) and activation instructions, for the end user. Additional details such as voucher serial number, optional logos and bar codes plus terminal-specific information such as terminal ID, cashier ID and retailer information, are also printed. The end-user then recharges his prepaid account by calling the Interactive Voice Server (IVR) of the Operator and follows the top-up instructions or, sends a USSD message.
The EVD system can also work in a off-line mode where in the PINs are stored in the sales outlet device, which is the traditional way to distribute PIN codes in Saudi Arabia.
DTU – The Next Step to PIN-less Service
DTU is Direct Top Up, and as the name suggests, it is an online system that provides the prepaid service directly to the consumer without the delivery of a PIN. The process is as follows:
- A customer walks up to the sales outlet and requests a top-up.
- The sales person offers a device for the customer to enter their telephone number (technically MSISDN or CLI) and top up value (the top up value can be a flexible value)
- The customer enters their telephone number and the amount of the top-up into the device
- The sales person asks for a card and swipes the card on a device (the card has linked mobile numbers and requires a pre-enrolment process)
- The MSISDN/CLI and the top up value are sent to the Operator’s IN system directly
- The Operator provides the authorization back to the sales outlet, and updates the CLI with the top up value. An SMS is sent to the same CLI as acknowledgement of the top up
In some markets, as requested by the operator, a pre-authorization message is also sent to the operator. The Ogloba system is standards-based and the interface between the Ogloba system and the Operator IN System will be defined during the implementation phase.