Smart Redeem via Smartphone

Ogloba has introduced Smart Redeem, a feature enabling mobile gift card redemption without requiring merchant ECR integration with the gift card platform, addressing challenges faced by smaller retailers lacking advanced technology infrastructure.

How Smart Redeem Works

The system allows customers and merchants to complete redemptions through a smartphone-based process. Customers select their card and choose "Smart Redeem" from the options menu. The cashier enters the redemption amount and their Cashier ID, which the customer must then approve. Once approved, "a unique authorisation stamp (typically 16 digits in length)" is generated as a transaction reference.

Requirements for Retailers

Three basic prerequisites enable retailers to use Smart Redeem. First, merchants establish a new payment method on their cash register labeled "pay by Ogloba" for gift card redemptions. Second, retailers export a list of unique cashier IDs or store IDs (MIDs) for transaction processing and authorization. Third, the cashier must have means to scan, key in, or record the authorization stamp to identify each transaction.

Processing and Security

Following business day closure, the gift card aggregator remits payment to the retailer. Since cards are stored on Ogloba's database and transactions process through Ogloba servers, "security and accuracy are assured." Periodic reports are available to support accounting and management functions.

FAQ

Does Smart Redeem require integrating my cash register with the gift card platform?

No — Smart Redeem enables mobile gift card redemption without merchant ECR integration, which is exactly what makes it suitable for smaller retailers lacking advanced technology infrastructure.

How does a Smart Redeem transaction actually work?

The customer selects their card and chooses "Smart Redeem", the cashier enters the redemption amount and their Cashier ID, and once the customer approves, a unique authorisation stamp (typically 16 digits) is generated as the transaction reference.

When does the retailer receive the money?

Following business day closure, the gift card aggregator remits payment to the retailer — cards are stored on Ogloba's database and transactions process through Ogloba servers, with periodic reports supporting accounting and management.