Gift Card Program Management Through a Central Back Office

Ogloba’s Gift Card System Back Office is a web-based operational interface for managing an entire gift card program. It gives merchant teams a structured environment to monitor program activity, configure access, manage card production, control B2B relationships, process sales orders, and generate reports.

Operational Control and User Permissions

The Back Office uses a Web AJAX interface designed for a quick and fluid user experience. Program administrators can create, define, search, and edit user roles. Role-based access control defines what each user can see and do, including actions such as submit, approve, or reject. This supports multilevel management across countries, business units, and areas.

Card Manufacturing and B2B Program Management

Ogloba supports the operational workflow behind physical gift cards. Teams can create, edit, send, and query card manufacturing orders, generate gift card numbers, upload orders through secure FTP, reconcile vendor orders, track logistics, and manage inventory.

The platform also manages B2B clients and merchant selling entities. It covers rates, volume discounts, yearly rebates, and contractual relationships with selling or redeeming entities.

Sales Orders and Reporting

The Sales Order module centralizes order taking, approval, batch import, payment input, payment approval, returns, credit notes, delivery notes, tracking, and invoices. Reporting is available through online queries, with outputs in CSV or PDF format.

Ogloba provides the Back Office structure needed to operate enterprise gift card programs with control, visibility, and process consistency.

FAQ

How does the Back Office handle physical card production workflows?

Operations teams place and track card manufacturing orders directly in the system, generate the card numbers for each batch, and transmit order files to vendors over secure FTP. Orders returned by the card manufacturer are then reconciled against what was requested, so discrepancies surface before stock enters circulation.

Can we manage B2B gift card customers with negotiated commercial terms?

Yes. The platform maintains B2B client records alongside the merchant’s own selling entities and applies the agreed rates, volume discounts, and yearly rebates per contract. This keeps corporate sales pricing consistent without spreadsheet-based side agreements.

What does the Sales Order module cover from order to invoice?

It carries an order through intake, approval, batch import, payment entry and payment approval, then handles returns, credit notes, delivery notes, shipment tracking, and invoicing in one flow. Because every step sits in the same module, finance and operations work from a single record of each order.

How is user access controlled across a multi-country program?

Role-based permissions define what each Back Office user can see and do, down to individual actions such as submit, approve, or reject. Roles can be scoped by country, business unit, and area, so a distributed organization can delegate operations without losing central control.